Here’s a simplified version of the text:
**Key People at IQVIA**
– Nancy McGee: VP of U.S. Patient Support Services
– Jennifer Millard: VP of U.S. Integrated Patient Support Services
– James Brown: VP of U.S. Market Access Strategy Consulting
**Understanding Changes to Medicare Part D**
Think of navigating Medicare Part D like hiking in a challenging park without a map. Since its start in 2006, Medicare Part D has had a confusing “donut hole” that made it hard for people to afford medications. Many had to choose between paying for medicine or other essentials, sometimes even going into debt.
**Important Changes Coming in 2025**
Starting January 1, 2025, new rules will make Medicare Part D more affordable:
1. Annual out-of-pocket costs will be capped at $2,000.
2. Patients can spread out the cost of expensive drugs over the year instead of paying all at once.
These changes raise questions about how patients and drug companies will adapt. Companies should consider patients’ understanding of health information, access to healthcare, and financial situations to prepare for these changes. For example, fewer patients may need outside help to pay for cancer treatments, which means companies might need to adjust their support programs.
**Looking Back to Move Forward**
The introduction of Medicare Part D in 2006 was a big step, but it came with challenges. The government website meant to help people understand their options didn’t work well, leaving many confused. As a result, patient support programs became crucial for helping people navigate their options.
**Preparing for the Future**
IQVIA advises companies to prepare for increased demand for patient support in 2025, similar to past years. Companies should:
1. Predict call volumes based on Medicare changes.
2. Hire and train enough staff to handle inquiries.
3. Update FAQs and call guides.
IQVIA emphasizes the need to transform patient support from just dealing with financial issues to providing personalized help. They’ve created a checklist to help companies prepare for these changes.